I have recently spent four months with the Operations department helping to manage our active loans. I started with the drawdowns process and then learnt about extensions, exit bridges, repayments, whilst continuing to monitor loans by attending sites. I worked with our experienced team to help maximise customer experience. One of our customers had this to say about their experience with our team:
“We’ve been working alongside BLG for a number of years now and their support and expertise throughout each stage of the funding process has been invaluable. As each project commences, the drawdown process has been seamless and professional. It is always a pleasure to work closely with the BLG drawdowns team, developing relationships with each individual. More recently, Theo has been involved and provided excellent support and competence to the process. We very much look forward to working with Theo and BLG on our current and future schemes.”
I learnt a lot in the time that I spent with the team. My construction knowledge was expanded and my operational management of a loan within its term was enhanced. This included learning about new construction technologies and techniques, like the different types of foundation and where they are most applicable. On the operational side I learned to turnaround reports as quickly as possible for our customers. It was important that I also learned that taking the time to get things right the first time is equally as important.
I worked with our expert professionals and an incredibly supportive team who never tired of answering my questions. I would like to thank Cecile, Anil, Paul, Will and Janki for such an incredible four months.
I now look forward to joining the new business department for my next rotation so that I can use this customer service experience to help our customers find our best product for their development needs. And, of course, learn how to support our valued customers on their new projects.
My key learning from this rotation was to be more confident and believe in my abilities – I also found that I see a long-term future in this department.
Our Loan Operations/Monitoring team manage the drawdowns to ensure all fund requested are in alignment to the project monitor’s interim reports, which act as a sign-off against construction funds and project spend expectations. Alongside the physical monitoring of the development site, cashflows/queries are also monitored by our experienced team to ensure smooth running to sales and redemption.
Contact us today to discuss your funding requirements for your next development project.
Our business is helping you build.